An article in a leading Australian newspaper highlighted serious issues with the instruction of team in the Celltel Indonesian contact centre. According to responsible study and resources, the post states:

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A review of pay slips and documented each day breaks for all personnel via the Australian Celltel functions verified a lot of the remarks created by Indonesian supervisors. Minimal bonuses are compensated and the ones that are awarded are only offered to Center and top rated Indonesian Managers.

As Celltel doesn't have expertise inside the Indonesian market place, they hired a new senior administration group for the Indonesian operations.

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